When you place your order Generic Island will immediately email you an order confirmation. Within 24 hours you should receive a second email to confirm your order is now in processing. If we are unable to fulfill your order or there is a payment problem we will email you.
Once your order is in processing it will likely be shipped that day. A shipping confirmation will be emailed to you accompanied with a track and trace number if applicable. The email will outline typical shipping times and how to contact us if you have any questions.
We can ship to your home address or to your work if you prefer.
Shipping is fee is $12 using registered airmail. Registered airmail is the preferred shipping method as it is more secure and less likely to be stolen or lost. It does require a signature on delivery. If you are not available at the time of delivery notice will be left to advise of the attempted delivery and how to contact the post office to arrange a redelivery or at which post office it is being stored for collection. They will hold them there for 4 weeks before they are returned to us.
PO Boxes and APO Addresses
We can deliver to PO Boxes and APO addresses as long as the delivery method. On your My Account page, simply set your Primary Shipping Address to your PO Box or APO address as required.
We are based offshore in India and your order is treated by your local Customs as imported goods. When your parcel passes through Customs there might be a delay while they process your order. We suggest that you always allow extra time and order ahead so you are not inconvenienced during this phase. The delay can be just a few days to 3 weeks in extreme cases before they contact you.
We promptly ship most orders within 24-48 hours of you placing it. The delivery times are entirely due to the postal or courier service. The table above shows the typical delivery times. Please be aware that if customs hold your order for pending import duties, they could hold your order for 3-21 days prior to contacting you. If your order hasn’t arrived within the standard delivery times above, please allow an additional 7 days for delivery PRIOR to contacting us to establish if your order is simply delayed with delivery; held at customs or indeed lost.
Lost orders and reshipments
We will reship or refund for any lost order provided we are contacted within 8 weeks from the ship date. No reshipments or refunds will be accepted if reported to us after 8 weeks.
We are happy to replace any order that has not been delivered but on the following conditions:
1. An additional 7 days has elapsed in addition to the standard delivery time since the ship date.
2. The shipping address provided to us is correct
If you have provided an incorrect address, you will be charged for the replacement order. When/if the original order is returned to us we will contact you with the refund details. The refund may take some months as the “return” postage has not been paid.
Returns and Refunds
Our Generic Island offers a 100% Satisfaction Guarantee.
If you receive an order that is damaged in any way, or if you don’t receive your order at all, we will ship you another package. If you would rather us give a refund, we will refund your entire amount at your request. For this process, we will ask to wait 30 days from when the order had been shipped. If within the 30 days, you still have not received the order, or even if you haven’t seen any notifications that your order was returned or on hold, we kindly ask you to send us a support ticket in our refund section. We will take care of any support tickets in a timely manner.
If you by any chance have any questions or concerns, please contact us. Generic Island is here to please each and every one of our customers. Our customers are our top priority.
We will refund for any product as long as we have received the goods back from you promptly and the product can be resold. The products need to be unused, unopened, with an expiry date of more than 3 months.